FAQ Help Center
Warranty Program
What does your warranty cover?
We provide a 12-month factory warranty for all motor tricycles.
The warranty covers main core components including engine, gearbox, frame and brake system under normal use.
Damage caused by improper operation, road collision, man-made modification or natural wear & tear is not included in warranty service.
We supply free replacement spare parts for quality failures within the warranty period.
How do I file a warranty claim?
1. Send us photos/videos of faulty parts together with your order number.
2. Our technical team will confirm the problem within 2 working days.
3. We will arrange free spare parts shipment if covered by warranty.
4. You can contact us via email, WhatsApp or the inquiry form on our website.
What Shipping Methods are available?
We support full container sea freight, LCL bulk shipment and CKD semi-knockdown cargo transport for overseas orders.
We cooperate with reliable global freight forwarders to deliver goods to most ports in Africa, Southeast Asia and South America.
Air shipping is available for small spare parts orders.
How About The Return Policy?
Finished tricycles are custom export goods, mass orders cannot be returned after production and shipment.
If the products have factory quality defects, we will send free replacement accessories instead of whole vehicle return.
For spare parts orders, defective items can be replaced with valid inspection evidence.
Does Free Shipping Include Returns As Well?
Free sea freight is only for original bulk orders of complete tricycles.
Return & re-delivery freight for spare parts shall be borne by the buyer unless the fault is fully caused by our factory.
Can I customize the tricycle color, logo and layout?
Yes, we support full OEM customization. You can adjust body paint color, print your brand logo and modify interior layout for bulk orders.
Can’t Find Answer? Ask Us
Returns & Exchanges
Can I return or exchange my order?
Our motor tricycles are customized bulk export goods. Complete vehicles cannot be returned or exchanged after shipment.
If the goods have factory quality defects, we will provide free replacement spare parts instead of whole vehicle exchange. Damages caused by improper operation, collision or improper storage are not covered for replacement.
How does your order return process work?
We do not accept full vehicle returns.
If you receive defective parts, please send photos and videos of the damage plus your order number to us. Our team will verify within 48 hours and arrange free spare parts delivery for quality issues.
Do you have sales on your website?
We offer special bulk wholesale prices for large orders. Long-term distributors can get exclusive seasonal discounts. Contact us to get the latest price list.
Do you have a retailer in my country?
We cooperate with distributors in Africa, Southeast Asia and Latin America. We can share local partner information upon request. We also support exclusive regional agent cooperation.
can I use the same discount on an exchange?
Discounts only apply to your original bulk order. Free replacement spare parts under quality warranty do not include additional discounts.
Didn't find the answer to your question?
Please send your questions via WhatsApp or website inquiry form, we will reply within 2 working days.
Didn't find the answer to your question?
Feel free to contact our overseas sales team directly. We provide one-on-one professional service for all global buyers.
Can I ship my order outside the US?
We ship worldwide, mainly to Africa, Southeast Asia, South America and Middle East countries. We support sea freight to most mainstream international ports.
What documents do you provide for customs clearance?
We supply commercial invoice, packing list, certificate of origin and quality inspection report to support your customs clearance.
Can I Return Items Directly To A Store?
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How Do I Stay Informed About Sales?
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Do you Ship Internationally?
Yes, we provide global sea freight transportation for full container, LCL and CKD semi-knockdown tricycle orders.
Shipping & Recent Orders
How did my package ship?
We mainly provide sea freight for bulk motor tricycle orders, including full container load (FCL), less than container load (LCL) and CKD semi-knockdown cargo.
We cooperate with professional international freight forwarders to ship goods to major ports in Africa, Southeast Asia, Latin America and the Middle East. Small spare parts can be delivered by air courier.
Can you deliver goods to my target port?
We support shipment to most mainstream international seaports. Please tell us your destination port, and we will confirm the freight cost and schedule for you.
How long will my package take to arrive?
Sea transportation time varies by destination:
• Southeast Asia ports: 15–20 working days
• West Africa ports: 25–45 working days
• South America ports: 30–45 working days
Air courier for spare parts takes 5–10 working days. The whole cycle includes production, loading and ocean transit.
What are business days?
Business days refer to Monday to Friday, excluding Chinese public holidays, weekends and international shipping off-days. Production and logistics arrangement do not count holidays.
How do I know my package has shipped?
Once the goods are loaded on the vessel, we will send you the full set of shipping documents including bill of lading, packing list and commercial invoice via email. You can track the container status with the vessel number online.
Why is my tracking number not updating?
Ocean container logistics updates slowly during transit between ports. If there is no update for over 10 days, contact our sales team, and we will check the real-time cargo position with the forwarder.
